Shipping policy
At The Liverpool Rug Company, we strive to provide you with fast and reliable delivery. Below you will find important information regarding our shipping policies. If you have any questions, please don’t hesitate to contact our customer service team at info@theliverpoolrugco.com
1. Shipping Locations
We currently only ship within the United Kingdom. We deliver to all of England, Scotland, Wales, and Northern Ireland. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
Orders are processed Monday through Friday (excluding UK bank holidays). Orders placed before 12pm will typically be processed the same day. Orders placed after this time or over the weekend will be processed on the next business day.
Processing Time:
- Standard orders: 1-3 business days
Once your order has been processed, we will send you a confirmation email with tracking information.
3. Shipping Methods and Delivery Times
UK Deliveries:
- Standard Delivery: Delivery within 3 business days, typically between 1-3 business days from dispatch.
- DX Delivery, Royal Mail, DPD, Hermes, or other trusted partners will be used depending on size of rug
UK Shipping Fees:
- Free Delivery
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number and a link to the courier's website to track your package. Please allow up to 24 hours after dispatch for the tracking information to be updated.
If you do not receive your tracking information or have trouble tracking your order, please contact us at info@theliverpoolrugco.com
5. Delayed or Lost Orders
While we make every effort to ensure your order arrives on time, there may be occasional delays caused by factors beyond our control, such as weather, courier delays, or issues at local depots. If your order has not arrived within the expected delivery time frame, please contact us, and we will investigate the matter.
In the unlikely event that your order is lost in transit, we will work with the courier to resolve the issue as quickly as possible. If the parcel is confirmed as lost, we will offer you a replacement or a full refund.
6. Missed Deliveries
If you are unavailable to receive your delivery, the courier will leave a delivery attempt notice with instructions on how to reschedule delivery or collect your parcel from a local collection point.
If multiple delivery attempts fail, your parcel may be returned to us. If this occurs, we will notify you, and you will be required to cover any additional shipping charges for reshipment.
7. Damaged or Faulty Goods
If you receive a damaged or faulty rug, please contact us immediately at info@theliverpoolrugco.com or 07506578645 and include photos of the damage. We will offer you a replacement, exchange, or full refund, as appropriate. You must report any damage within 7 days of receiving your order.
8. Incorrect Shipping Information
If you provide incorrect shipping information (e.g., an incorrect address) and the parcel is returned to us, we will contact you to resolve the issue. You may be required to pay additional shipping fees to reship the order.
9. Contact Us
If you have any questions or concerns about our shipping policy or your order, please don’t hesitate to contact us: info@theliverpoolrugco.com
Website: www.theliverpoolrugcompany.com
